Retail Operations Manager

We are seeking an outstanding Retail Operations Manager to lead our award-winning and fast-growing farm shop at an exciting stage of expansion.

Following a significant renovation, the shop now includes a stunning cheese room, expanded deli and butchery, and enhanced retail space – with substantial opportunity for continued growth across the wider business.

This is a senior, hands‑on leadership role with full operational responsibility. You will oversee the day‑to‑day running of the farm shop and associated retail areas, ensuring exceptional customer experience, strong financial performance, compliance excellence and impeccable standards.

We are looking for a commercially astute, food‑driven leader who thrives in a busy retail environment and takes pride in maintaining high standards across people, product and presentation.

• Proven retail management experience (ideally within food retail or farm shop environment).
• Strong commercial awareness with experience managing budgets and targets.
• Experience managing staffing budgets and labour control.
• Excellent fresh food knowledge including seasonal produce.
• Experience managing fresh stock, production and waste control.
• Strong understanding of food safety, HACCP and retail compliance.
• Confident using EPOS back office systems, stock control and reporting tools.
• Excellent organisational skills and exceptional attention to detail.
• Strong leadership and team development experience.
• Calm, solutions‑focused and hands‑on.
• Flexible to work weekends and Bank Holidays.
• Genuine passion for high-quality artisan food and drink.