Customer Team Member

Job Overview

As a Customer Team Member, you will work as part of a friendly team in a fast‑moving Co‑op store, helping deliver essential services to your community every day. This may involve working in our post office, bakery, or handling online orders for home delivery. You will play a key role in making life easier for customers and promoting Co‑op membership.

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service.
• Help put things right when needed.
• Work with your team to keep the store running smoothly.
• Work hands‑on on the shop floor, tills, and in‑store bakery.
• Contribute to daily operations to create a great shopping experience.
• Maintain store performance by keeping shelves stocked and checking prices, dates and stock accuracy.
• Ensure the store is safe and legal – keeping shelves stocked and ensuring prices, dates and temperatures are as they should be.
• Promote Co‑op Membership and support local community initiatives.

A mix of opening, closing and mid‑day shifts, with flexibility across the week. You will need at least 2 evening shifts and 1 weekend shift. Friday after 6pm, any shift on Saturday or Sunday are required. Role includes working in our in‑store bakery. Full, paid training is provided.

• Genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across a number of shifts and as part of a team.
• Interest in retail and working in a busy store environment (experience not essential).
• Strong sense of community, commercial awareness and, for leadership roles, leadership skills.
• Traits that support the Co‑op culture – forging relationships, speaking up, co‑operation, inspirational communication, supporting change.

• Full training and career development resources.
• 30% discount on all Co‑op products in‑store.
• Flexible access to your pay as you earn it.
• Pension scheme with up to 10% employer contributions.
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues).
• 24/7 access to GP appointments and colleague support programme.
• Cycle‑to‑work scheme.
• Market‑leading policies to help you through life's big moments.
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
• Services to support your physical, mental and financial wellbeing.