Customer Service Representative; NAM

Customer Service Representative (NAM)

Apply for the Customer Service Representative (NAM) role at QC Supply.

OUR STORY: QC Supply was founded in 1982 in Schuyler, Nebraska, with a simple goal of helping people grow. Over 40 years, it has expanded from a small‑town operation into a nation‑wide distributor with more than twenty locations, including regional distribution centers, local service departments, and a US‑based call center.

YOUR PASSION: QC Supply is looking for a Customer Service Representative who will assist customers via phone, email, and chat to place orders, answer inquiries, resolve complaints, and provide excellent service.

• Accurately place orders for customers
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels (phone, email, chat platforms)
• Acknowledge and resolve customer complaints
• Process customer orders
• Communicate and coordinate with colleagues as necessary
• Communicate with vendors
• Provide accurate, valid, and complete information using appropriate methods and tools
• Ensure customer satisfaction and provide professional customer support
• Handle complaints, offer appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Answer questions about warranties or terms of sale

• High School Diploma or Equivalent
• Ability to read and understand basic English

• Strong phone contact handling skills and active listening
• Ability to multitask, prioritize, and manage time effectively
• Ability to work under pressure
• Strong organizational skills
• Computer skills – confident using Outlook, Word, Excel
• Positive attitude
• Attention to detail

• This position works in an office environment.

Medical, Dental, Vision, Life, Critical Illness, Accident, and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid time off (PTO), paid holidays, and 401k match available after eligibility requirements are met.

QC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.