Burke - Customer Service Rep

Customer Service Representative

Shift: 7:30am - 4:30pm Pay Rate: $17.75 - $24.75

All team members must abide by all of Burke's Plant Safety Rules!

Job Description:

The Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. The individual is responsible for promoting workplace harmony and completing additional duties as assigned.

Responsibilities:

• Order Entry
  • Processing orders for products received EDI, email, or telephone from customer or company employee
• Edits orders received for price, accuracy, and nomenclature.
• Works with multiple shipping departments to ensure delivery by specified dates.
• Must be able to multitask and be organized
• Customer Service
  • Informs customers of unit prices, shipping date, anticipated delay, and any additional information needed by customer, using email or telephone.
• Reconciles customer needs with schedule and notifies Supervisor of problems or potential problems.
• Works with OS&D and traffic on missing, damaged or delayed shipments.
• Fill in for other CSR's when out of office
• Sales Support
  • Releases all samples sent in by sales team.
• Acts as in-house liaison for sales reps and brokers.
• Distributes surplus inventory list by faxing list to dealers and organizing orders.
• Assists in outside customer specific warehouses inventories as needed.
• Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company's rights in and ownership of those trade secrets and confidential information.

Qualifications:

• * 6 months of work history
• Applicants must not now, or at any time in the future, require employer sponsorship for a work visa.
• Applicants must be authorized to work in the United States for any employer.
• * Must be 18 years of age or older (all plant positions)
• Must be proficient at using Excel and Word
• Requires problem solving skills and the ability to communicate effectively on the phone and in person
• Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and accurately
• Must be able to deal appropriately with stressful situations.
• Must be able to work with multiple open issues effectively and accurately.
• AS 400 experience is a plus.
• Two or more years of customer service and telephone experience is preferred.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401K
• Flexible Spending Account
• Profit-sharing
• Short and Long Term Disability
• Educational Assistance Program
• Employee Assistance Program
• Paid Holidays and PTO
• Fitness Center
• Product Discounts

Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety.

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.