Specialized Roles:
Channel Distribution Auditor
Job in
Nevada, Ames, Story County, Iowa, 50201, USA
Listing for:
Treasure Island Hotel & Casino
Full Time
position
Listed on 2026-11-07
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
- Auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms.
- Validation of booking data integrity, rates, inventory, room type mapping, and reservation accuracy.
- Monitoring rate parity and promotion parity across all distribution channels.
- Investigation and resolution of booking failures, interface errors, and transmission exceptions.
- Review and reconciliation of travel agent commissions and loyalty-related reservations.
- Management of Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity.
- Auditing deposits, billing arrangements, cancellations, and modification transactions.
- Monitoring channel performance, booking production, and revenue trends.
- Identification and resolution of orphaned or migrated reservations requiring manual intervention.
- Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities.
- Manual guest check outs via VCC platforms for efficient kiosks processing.
- Review of loyalty member stay activity, rates, and posting accuracy.
- Investigation and resolution of loyalty account discrepancies and member disputes.
- Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements.
- Monitoring guest feedback, loyalty-related service issues, and customer correspondence associated with the expanded loyalty ecosystem.
- Auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms.
- Validation of booking data integrity, rates, inventory, room type mapping, and reservation accuracy.
- Monitoring rate parity and promotion parity across all distribution channels.
- Investigation and resolution of booking failures, interface errors, and transmission exceptions.
- Review and reconciliation of travel agent commissions and loyalty-related reservations.
- Management of Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity.
- Auditing deposits, billing arrangements, cancellations, and modification transactions.
- Monitoring channel performance, booking production, and revenue trends.
- Identification and resolution of orphaned or migrated reservations requiring manual intervention.
- Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities.
- Manual guest check outs via VCC platforms for efficient kiosks processing.
- Review of loyalty member stay activity, rates, and posting accuracy.
- Investigation and resolution of loyalty account discrepancies and member disputes.
- Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements.
- Monitoring guest feedback, loyalty-related service issues, and customer correspondence associated with the expanded loyalty ecosystem.
- Strong people skills with the ability to relate to employee situations necessary
- Strong verbal and written communication skills required
- Creative problem solving with the ability to anticipate, recognize, evaluate and resolve potential difficulties a must
- Excellent organizational skills with the ability to work on multiple projects necessary
- Proficient with computer software including Microsoft Office Word, Excel, PowerPoint, and the Internet
- Must be detail oriented and self-motivated; able to start and finish projects with limited supervision
- Flexible schedule a must
- Prepared to work, days, nights, weekends and holidays
- Two years’ group, wholesale reservation experience in Room Reservations or Front Desk preferred
- One year of accounting/finance experience preferred
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