Mortgage Loan Officer

Company Description (NMLS #1692497), operating as Cross Country Mortgage, is committed to doing business with integrity, emphasizing how it serves customers and communities as much as what it offers. Team members are guided by core values that shape daily work, collaboration, and customer interactions. The organization strives to make customers feel like part of the Integrity Mortgage family through exceptional service, kindness, humility, and consistent effort.

With a customer-first approach, the company supports borrowers throughout the mortgage process, focusing on trust, transparency, and long-term relationships. Integrity Mortgage can be reached via toll-free and local phone lines, reflecting its focus on accessibility and responsive support.

Role Description The Mortgage Loan Officer is a full-time, remote role responsible for originating residential mortgage loans and guiding borrowers through the lending process from initial inquiry to closing. Day-to-day tasks include consulting with prospective borrowers, gathering and reviewing financial documentation, and recommending appropriate loan products based on individual needs and eligibility. The role involves submitting complete loan applications, coordinating with underwriting and processing teams, and monitoring loan files to ensure timely approvals and closings.

The Mortgage Loan Officer will maintain regular communication with customers, real estate partners, and internal stakeholders to provide status updates, answer questions, and resolve issues. The position also requires adherence to regulatory and compliance standards, use of mortgage technology platforms, and proactive business development through networking, referrals, and follow-up activities.

Qualifications

• Experience as a Loan Officer with a proven track record in originating and managing residential mortgage loans.
• Knowledge of the Mortgage Industry, including current regulations, loan products, and market trends.
• Hands-on experience in Mortgage Lending processes, including application intake, documentation review, and loan structuring.
• Familiarity with Underwriting principles and criteria to effectively prepare files and address conditions.
• Strong Customer Service skills, including clear communication, active listening, and a commitment to customer satisfaction.
• Relevant state licensing and NMLS registration as required; additional certifications in mortgage or finance are a plus.
• Ability to work independently in a remote environment, manage a pipeline of loans, and meet deadlines and production goals.
• Strong analytical, organizational, and problem-solving abilities; proficiency with mortgage origination software and basic office applications.
• Prior experience collaborating with real estate agents, builders, and other referral partners is beneficial.
• High school diploma required; an associate or bachelor’s degree in business, finance, or a related field is preferred.