Junior IT Administrator

The Role

Background, context, and vision for this role and why this role exists.

As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first‑line technical support to 150+ employees across both office and field operations. This position is focused on end‑user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance.

Success in this position comes from delivering top‑notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.

The What

What this role is responsible for.

Technical Expectations Help Desk Support

• Provide Tier 1 technical support via phone, email, and in‑person assistance
• Troubleshoot common issues with Windows workstations, printers, and mobile devices
• Support CAD software including AutoCAD, Revit, Civil 3D, and related applications
• Document all support requests in the ticketing system with detailed resolution steps
• Escalate complex issues to Senior IT Administrator with proper documentation

Hardware & Infrastructure

• Deploy and configure new workstations and laptops for staff onboarding
• Perform routine maintenance on high‑performance CAD workstations
• Assist with network infrastructure maintenance and cable management
• Support mobile device management for iPads and field devices
• Manage inventory of IT equipment and supplies using asset management system
• Coordinate hardware warranty repairs and replacements

Software Support

• Assist with Autodesk software installations and license management
• Support Office 365 deployments and basic troubleshooting
• Maintain software inventory and compliance tracking
• Perform basic database maintenance and backup verification under supervision
• Update and patch workstation operating systems following established procedures
• Support specialized engineering applications (RAM, Wind, Enercalc)

Field Operations Support

• Provide remote support for field personnel via VPN and remote desktop tools
• Assist with mobile device configuration and troubleshooting
• Support construction management software used on jobsites
• Coordinate with Senior IT Administrator for complex field technical issues
• Document field support procedures and common resolution steps

End‑User Support & Customer Service

• Provide clear communication with employees of all technical levels
• Model best practices for customer service and coach junior staff in handling end‑user support
• Anticipate user needs, document solutions, and contribute to a growing IT knowledge base
• Build trust with employees by consistently delivering responsive, high‑quality support

Effective Organization and Housekeeping of IT Hardware

• Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.
• Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up‑to‑date.
• Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.

Qualifications

Education: Associate's degree in Computer Science, Information Technology, or related field or equivalent experience

Experience: 1–2 years relevant experience in IT support or help desk environment

Technical Skills

• Strong Windows desktop support skills and basic networking knowledge
• Familiarity with Microsoft Office Suite and basic troubleshooting
• Understanding of Active Directory basics and user account management
• Basic knowledge of computer hardware and peripheral devices

Preferred Qualifications

• Experience in architecture/engineering or professional services environment
• Knowledge of CAD/BIM software and high‑performance workstation requirements
• Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)
• CompTIA Security+ or similar security certifications
• Experience with backup and disaster recovery solutions
• Familiarity with compliance frameworks (ISO 27001, NIST 800‑171)
• Understanding of construction industry workflows and technology needs

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Construction

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