Assistant Director of Assignments & Customer Experience

Assistant Director of Assignments & Customer Experience page is loaded## Assistant Director of Assignments & Customer Experience locations:
Ames, IAtime type:
Full time posted on:
Posted Todayjob requisition :
R18205##

Position Title:

Assistant Director of Assignments & Customer Experience## Job Group:

Professional & Scientific## Required

Minimum Qualifications:

Bachelor’s degree and 5 years of related experience##

Preferred Qualifications:

Experience in campus housing, occupancy management, property management, or related field.

Experience with crisis intervention and/or front-line response to complex incidents.
Experience managing high-volume, time-bound operational cycles (e.g., housing move-in/move-out, hospitality turnovers, event resets, etc.).
Experience working with campus housing or property management-related software.
Experience supervising both student and professional (non-student) staff.##

Job Description:

If so, the Department of Residence at Iowa State University is currently seeking applicants for an Assistant Director of Assignments & Customer Experience! This position will be classified as a Manager Programs.
** What You'll Do:
*** Lead and supervise staff managing housing assignments, billing, and special accommodations for approximately 11,000 on-campus beds.
* Train and guide Residence Life, Housing Facilities, and student employees on occupancy management processes.
* Direct assignments operations, including contracts, room changes, and special population housing (athletes, accessibility needs, etc.)
* Manage housing transitions, early arrivals, late stays, and occupancy verification processes.
* Handle first-level housing contract cancellations and appeals.
* Oversee customer care, ensuring timely and professional responses to student, parent, and public inquiries.
* Deliver customer service training for staff and student employees.
* Collaborate with marketing to maintain consistent and accurate communication representing the Department of Residence.
* Build strong relationships with campus partners and act as a liaison for housing-related policies and processes.
* Ensure compliance with University policies, FERPA regulations, and confidentiality standards.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
** About Department of Residence at Iowa State University:
** With over 400 full-time, part-time and student employees, the Department of Residence is one of the largest non-academic departments on campus. Our residence life, facilities, administrative, business, marketing, conference and technology staff work to ensure a supportive learning and social environment where students can thrive as they pursue their Iowa State adventure.
** Level Guidelines*
* • Aware of key annual objectives of department or work unit  
• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports  
• Focus on ISU’s mission and meeting department or work unit goals  
• Supervises a small department or work team  
• Often is a working supervisor with direct, previous experience performing work of those supervised  
• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management  
• Requests approval for financial actions beyond a limited scope per policy## Appointment Type:

Regular## Number of Months Employed Per Year:12 Month Work Period## Time Type:

Full time## Pay Grade:

PS809## Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment or call  or Toll Free:
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and…