Admissions​/Concessions Head Shift Leader – Furman Aquatic Center

Admissions/Concessions Head Shift Leader – Furman Aquatic Center

Parks and Recreation – Temporary & Part‑time positions

OPENING DATE

01/05/2026

CLOSING DATE

FLSA

Non‑Exempt

BARGAINING UNIT

MERIT

RESIDENCY REQUIREMENT?

No

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year‑round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high‑achieving school district.

The City of Ames Parks and Recreation Department has an exciting opportunity for a Furman Aquatic Center Admissions/Concessions Head Shift Leader for the 2026 Summer Season!

Candidates interested in this opportunity can expect to work April through September, with training beginning in April. Hours are approximately 20–30 hours per week, 4:00 PM – close, on a rotating schedule to include weekends. This position will also assist with staff in‑service training events and participate during weekly shift leader meetings Fridays, 9 AM – 11 AM.

This posting is open until filled.

The Head Shift Leader is directly responsible for Shift Leaders and Cashiers; directly supervised by and accountable to the Recreation Manager, and adjunctly accountable to the Parks & Recreation Superintendent and the Director of Parks & Recreation.

• Perform opening and closing procedures (unlocking/locking, POS startup, admission carts in place, lights).
• Enforce rules and policies ensuring a safe facility.
• Maintain clean facility.
• Understand and use Point of Sale/Pass Management program.
• Complete nightly cash deposits.
• Delegate closing duties to Cashiers.
• Recognize and respond quickly and effectively to all emergencies.
• Ensure proper staffing levels for events by calling additional staff in or sending staff home.
• Complete required paperwork for record keeping (i.e., incident reports, cleaning checklist, spoilage report).
• Assist with food prep and food sales in concession stand.
• Assist in maintenance tasks (if needed).
• Supervise patrons.
• Ensure facility entrance is clean and maintained (i.e., trash removal, spill cleanup).
• Maintain an exceptional level of safety and sanitation of the pool facility.

• Serve as the primary contact/person in charge during evening and weekend hours.
• Assist Recreation Manager with Shift Leader Orientation and Cashier Orientation.
• Mentor, coach, and develop all staff members.
• Prepare work schedules and payroll while adhering to Iowa Child Labor Laws (e.g., scheduling, no box cutters, etc.).
• Oversee Shift Leader staffing plan (e.g., weekly meetings and assignments).
• Other duties assigned by Recreation Manager.

Age Requirement:

• Must be at least 18 years of age.

Education and Experience:

• High School Diploma, G.E.D. or HiSet.
• Leadership experience in concession stand or inventory management is preferred.

Licenses and Certificates:

• Valid driver’s license required.
• Current AED/CPR certification or ability to obtain within one month of employment.

Candidates not possessing these certifications may still apply. Certification will be provided by the City, free of charge.

Please attach your current AED/CPR certificate, if certified!

Knowledge, Skills and Abilities:

• Ability to work a flexible schedule.
• Ability to maintain an exceptional level of safety.
• Ability to demonstrate effective decision‑making skills and verbal communication skills, initiative, dependability, organization, enthusiasm, leadership, and a desire to serve the public.
• Ability to communicate positively with public users.
• Ability to maintain a professional demeanor (calm and courteous) at all times while on site.
• Ability to maintain a professional appearance (staff coat, khaki pants, and closed‑toe shoes) at all times while on site.
• Ability to understand, appreciate and embody the City of Ames Core Values.

Selection Process:

The selection process consists of an evaluation of education and experience, interview, and completion of a motor vehicle record check and criminal background check, which includes a sex offender registry check.…