Quality Assurance Analyst — Client Standards & Feedback
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from its independent marketplace contractors. You will identify trends and work with certification and operations teams to ensure client standards are met.
You will assess agent interactions, monitor workflows, review customer satisfaction, and provide actionable feedback to improve quality scores and training. Remote, non-exempt position with potential travel.
We are looking to fill the Quality Assurance Analyst — Client Standards & Feedback position at Nex Rep LLC in Sioux Center, IA, United States.
The position is based in Sioux Center, IA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 22.000 - 32.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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