Restaurant Server

Job Purpose

Responsible for providing professional and friendly service to guests at The Iowa Stater Restaurant. To enthusiastically deliver first‑class service and hospitality that exceeds guest expectations. Consistently delivering The GATE-way, from when the first guest arrives to when the last guest leaves.

• Deliver hospitality to guests in a warm and friendly manner.
• Accurately and efficiently take orders from guests and enter into MICROS system.
• Anticipate guests needs.
• Engage guests in feedback on their meal and service.
• Promote The Iowa Stater Restaurant and all of its products and services.
• Deliver the GATE
  way service standards and exemplify Gateway Values.
• Set up and execute private parties and reservations.
• Effective communication between front of house and back of house.
• Exhibit strong teamwork with all hotel staff.
• Adhere to all Health and Safety Standards at all times.
• Complete weekly and daily cleaning duties.
• Maximize productivity by working efficiently and in a timely manner.
• Maintain inherent attention to detail.

• Food & Beverage Director
• Restaurant Manager
• Restaurant Supervisor

• High school diploma or GED preferred.
• Customer service or previous waiting experience preferred.
• Able to bend, climb stairs, and lift/transport 25-50 lbs.
• Ability to deliver first class customer service.
• Speaking skills, ability to communicate with guests, staff, and management accurately and effectively.
• Strong organizational and decision‑making skills.
• Strong customer service recovery skills.
• Complete IPACT training upon hiring.