Admissions​/Concessions Shift Leader – Furman Aquatic Center

Admissions/Concessions Shift Leader – Furman Aquatic Center

Parks and Recreation – Temporary & Part-time positions

OPENING DATE

01/05/2026

CLOSING DATE

FLSA

Non-Exempt

BARGAINING UNIT

MERIT

RESIDENCY REQUIREMENT?

No

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.

The City of Ames Parks and Recreation Department has an exciting opportunity for Furman Aquatic Center Admissions/Concessions Shift Leaders for the 2026 Summer Season!

Shift times vary with day and evening hours, weekdays and weekends, April through September. This position will also assist with staff in-service training events and participate during weekly shift leader meetings Fridays, 9am-11am.

Shift Leaders are directly responsible for assisting and supervising Cashiers; directly accountable to the Head Shift Leaders and Recreation Manager, and adjunctly accountable to the Parks & Recreation Superintendent and the Director of Parks & Recreation.

This posting is open until filled.

• Perform opening and closing procedures (unlocking/locking, POS startup, lights).
• Complete routine checks of equipment.
• Enforce rules and policies ensuring a safe facility.
• Maintain clean facility.
• Understand and use Point of Sale/Pass Management program and other required software.
• Complete nightly cash deposits.
• Delegate facility specific duties to Cashiers.
• Recognize and respond quickly and effectively to all emergencies.
• Operate facility specific equipment safely and efficiently.

• Ensure proper staffing levels for events by calling additional staff in or sending staff home.
• Complete required paperwork for record keeping (i.e. incident reports, cleaning checklist).
• Depending on facility, assist with food prep and food sales in concession stand.
• Contact vendors for supplies (i.e. pizza, cake, beverages, etc.).
• Assist Recreation Manager as needed (i.e. facility maintenance, staff scheduling, inventory control, etc.).
• Supervise patrons.
• Ensure building entrance is clean and maintained.
• Other duties as assigned by the Recreation Manager.

• Assist Recreation Manager in training new Shift Leaders and Cashiers.

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respect and dignity for one another;

promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.

Age Requirement:

• Must be at least 18 years of age.

Experience:

• Cash handling, staff supervision, customer service and retail experience preferred.

Licenses and

Certifications:

• Valid driver’s license required.
• Current AED/CPR certification or ability to obtain within one month of employment.

Please attach your current CPR/AED certificate, if certified!

Knowledge, Skills, and Abilities:

• Ability to work a flexible schedule.
• Ability to maintain an exceptional level of safety.
• Ability to demonstrate strong decision-making skills, initiative, dependability, organization, enthusiasm, leadership, and a desire to serve the public.
• Ability to communicate positively with public.
• Ability to maintain a professional demeanor (calm and courteous) at all times while on site.
• Ability to maintain a professional appearance (staff coat, khaki pants, and closed-toe…