OTC Collections Team Leader

Location: Allington

Job description OTC Collections Team Leader
- Head Office Maidstone Drive your career forward with a role that genuinely rewards your skills. We believe in good, honest, rewarding work and this role gives you the chance to make a real impact every day. As an OTC Collections Team Leader , you'll play a key role in supporting and developing a team of six Collections Team Members while ensuring the efficient delivery of Order to Cash (OTC) collections activities.

You'll provide coaching, guidance and leadership to your team, helping to maximise cash collection, resolve customer disputes, and maintain strong relationships with both internal and external stakeholders. This is a fantastic opportunity for someone with strong credit control or collections experience who enjoys leading people, driving continuous improvement, and delivering excellent customer service in a fast-paced environment. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone.

Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Lead, coach and support a team of six Collections Team Members to achieve departmental objectives. Provide regular feedback, guidance and development opportunities to enhance team performance. Define and implement collection strategies alongside the Head of Order to Cash.

Drive continuous improvement initiatives across collections processes and procedures. Take responsibility for collecting cash across the debtor ledger and improving cash flow performance. Act as a key point of contact for customers, resolving queries and disputes professionally and efficiently. Build strong relationships with internal departments and external customers to maximise on-time payments and minimise business disruption. Ensure timely cleared funds confirmations are provided to operational teams to support vehicle releases.

Investigate, manage and resolve customer issues, maintaining full ownership through to resolution. Monitor and maintain accurate debtor ledger records through proactive housekeeping activities. Ensure all OTC activities are processed accurately, efficiently and in line with company procedures. Support compliance with Working Capital, Cash Management and Delegation of Authority policies. Ensure compliance with Data Protection and GDPR requirements. Promote outstanding customer service standards across all interactions.

Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience within a Credit Control, Collections, Accounts Receivable or Order to Cash environment. Proven experience leading, coaching or mentoring team members. Strong understanding of collections processes, cash collection techniques and dispute resolution.

Excellent communication skills with the ability to influence and build effective relationships. Highly customer-focused with a commitment to delivering exceptional service. Strong analytical and problem-solving skills with excellent attention to detail. Ability to prioritise workloads and manage multiple tasks effectively. Confident using financial systems, CRM platforms and Microsoft Office applications. Strong…