Salary: £33,068 - 33,068 per year
Requirements:- We are looking for someone who can learn quickly, stay organised, and prioritise work effectively.
- Experience providing 1st and 2nd line support with high standards of customer service.
- Knowledge of core Microsoft solutions and business systems, including Office 365, Teams, Exchange Online, Active Directory/Entra, Azure Virtual Desktop, and 8x8 telephony.
- Experience using an ITSM tool to manage requests and maintain SLAs.
- Experience documenting and sharing knowledge within a team.
- Experience setting up new hardware such as mobile devices and laptops using MDT and Intune.
- Ability to work with other IT teams, departments, and third parties to resolve issues and provide support.
- Provide 1st and 2nd line support to colleagues and customers.
- Work with the IT Infrastructure & Service Manager to deliver focused IT solutions.
- Handle IT issues professionally and keep users updated on progress.
- Use our ITSM tool, Halo, to manage requests and maintain SLAs.
- Support core Microsoft solutions and business systems.
- Document and share knowledge within the department.
- Set up new hardware such as mobile devices and laptops.
- Work with other IT teams, departments, and third parties to resolve issues and provide support.
- Active Directory
- Azure
- Hardware
- Support
- ITSM
- Mobile
- Office 365
- Cloud
We are Golding, an efficient, local, visible and listening organisation providing sustainable homes and communities. We have a strong track record of building quality homes and investing in our local communities. This is a full-time, permanent IT Service Delivery Analyst role based at our central Maidstone head office, working 37 hours per week on an early/late shift pattern covering 8am-5pm and office based 5 days per week.
Our modern, bright head office inspires creativity and innovation. We offer up to £33,068 per annum depending on knowledge, skills and experience, plus a reward package that includes 28 days annual leave plus bank holidays, company pension contribution and life assurance, flexible benefits, an annual wellbeing fund, and options such as a health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, and retail discounts.
last updated 40 week of 2026
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