Administrative Services Coordinator, Haverhill

Administrative Services Coordinator

The Department of Children and Families (DCF) is seeking a dynamic individual to fill the critical role of Administrative Service Coordinator. The selected candidate will be responsible for assisting with the administration and support functions in an Area Office, including Finance, Contracts/Procurement, Facilities, Human Resources and Information Technology.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Monitor and maintain tracking systems for the Area Office as identified by the Area Administrative Manager (AAM) including those systems related to the allocation, authorization and payment of services and administrative support costs.
• Review, process and monitor employee transactions including but not limited to: overtime/compensatory time; travel reimbursements; weekly payroll/time and attendance; personnel transactions; out-of-state authorization and travel arrangements for employees and clients.
• Assist AAM in Contract Management including annual renewal process, Facilities Management activities and as requested supervise clerical staff.
• Coordinate revenue activities in the Area Office including but not limited to Title IV-E RMTS(?) collection; SSI/TII(?) applications, benefits and eligibility and personal needs disbursements.
• Serve as the primary point of contact in the Area Office for the DCF Help Desk for IT activities including but not limited to: communication of phone, network and application issues to DCF Help Desk and monitor of their resolution.
• Support area office staff in the use of various Microsoft operating systems, i-Family Net and Family Net functionality including data mart.
• Monitor communications to DCF Help Desk of new requests or modifications to existing network accounts for area office staff; coordination of equipment moves within the Area Office, and perform server backup as documented in the backup and disaster recovery procedures.
• Actively participate in new releases of Family Net and i-Family Net and provide onsite training and support to area office staff in the release of the updates to these applications.

Preferred Qualifications:

Proficiency in Microsoft Office such as (Word, Excel, Access, PowerPoint). Familiarity with DCF policies and procedures including State Systems such as DOCDIRECT, DATA MART AND FAMILYNET. Demonstrates initiative, possesses organizational skills and attention to detail. A team player who contributes positively in group or individual settings in order to assist accomplishing goals. Strong communication skills both verbal and written, as well as an ability to work effectively with diverse stakeholders including front-line employees to top-level executives.

About the Department of Children and Families:
The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF's vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption.

Preferred applicants will possess a demonstrated commitment to the core practice values:
1) child-driven,
2) family-centered,
3) community-focused,
4) strength-based,
5) committed to diversity/cultural competency, and,
6) committed to continuous learning.

For more information about our agency and programs please visit:(Use the "Apply for this Job" box below)./dcf

Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http:// Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

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