Sales Account Manager - HVAC

Job Title

Service Sales Manager, HVAC

On the Road Travel (Greater Boston & New England)

Good Tower Services of New England

Good Tower Services of New England, LLC – A member of the Air Control Concepts family is the New England representative for the global leader in cooling towers, closed‑circuit coolers, pumps, and heat exchangers. We supply parts and service to our contractor customers as well as owners, property managers, and more across Massachusetts, Rhode Island, Maine, and New Hampshire. We recognize people as our most valuable asset and offer a competitive salary, dynamic work environment, excellent benefits package, match to your 401(k), and generous paid time off.

Check out our website:

• Develop positive relationships with mechanical contractors, owners, property managers to leverage into more sales and better service relationships
• Identify, research, and target new commercial HVAC contractors, owners, property managers, and institutions in the greater Boston area and New England
• Develop personalized outreach strategies using a mix of emails, phone calls, and in‑person visits
• Schedule and conduct discovery meetings to understand potential customer needs, pain points, and fit
• Present and educate customers and prospective customers on product line and service capabilities
• Ensure timely and accurate service sales quoting, order entry, and post‑sales support
• Maintain customers in the CRM system, log all activity, notes, and customer interactions
• Track, review, and update KPIs, CRM activity, and performance; communicate with partners regularly
• Stay current on OEM brands, industry trends, and customer pain points
• Coordinate and ensure associated parts supply and delivery is maintained for customers

• At least 5‑7 years prior knowledge and applicable experience in commercial HVAC with in‑depth knowledge of a variety of commercial products (as a service technician or related)
• 1–3 years of sales experience (HVAC industry strongly preferred)
• Strong prospecting and lead generation skills with a hunter mentality
• Tech‑savvy with CRM, Microsoft Office Suite, and sales intelligence tools
• A passion for learning and improving daily
• Excellent time‑management skills with a proven ability to meet deadlines
• Strong communication and presentation skills and ability to effectively collaborate with internal and external customers
• Self‑starter, ability to work independently and manage multiple priorities
• Ability to travel to customers’ sites within the greater Boston and New England service territory

• Prolonged periods of sitting at a desk and working on a computer
• Constantly operates a computer and other office productivity machinery, such as a copy machine, and computer printer
• The ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations
• When on job sites must be able to climb, balance, stoop, kneel, crouch, and crawl to reach equipment; push, pull, and lift components or equipment; work in all weather conditions; be exposed to different atmospheric conditions such as fumes, odors, dusts, gases, etc.; work in close quarters such as crawl spaces or small enclosures; occasionally lift up to 50 pounds

• Health & Wellness – Medical, dental, vision, and life insurance coverage
• Financial Security – 401(k) retirement plan with company match and short/long‑term disability coverage
• Work‑Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)
• Professional Development – Ongoing training opportunities and support for continuing education

Air Control Concepts & Good Towers Services of New England, LLC are Equal Opportunity Employers.