Customer Care Specialist

Position: Customer Care Specialist at Gordon Food Service
Elevate customer support with Gordon Food Service as a Customer Care Specialist. Deliver exceptional service through various channels such as phone, email, and chat while building strong customer relationships.

As a vital member of Gordon Food Service, this role emphasizes effective communication and relationship management. The ideal candidate has three years of customer service experience to efficiently handle order processing, implement new customer setups, and provide timely resolutions. You will engage in mentoring, utilize E-Commerce systems, and effectively manage delivery exceptions to ensure customer satisfaction.

Key Responsibilities:

• Serve as liaison between account managers and customer organizations

• Develop and maintain ongoing customer relationships

• Manage customer orders via various systems

• Arrange exception deliveries with transportation departments

• Monitor and report on product-related inquiries

Requirements:

• High School Diploma and 3+ years in customer service

• Excellent communication and organizational skills

• Ability to multitask in a fast-paced environment

• Knowledge of Food service industry operations

• Proficiency in 10-key data entry

Bring your strategic thinking and problem-solving skills to enhance customer experience at Gordon Food Service.
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