Customer Care Generalist

Position: Customer Care Generalist for Gordon Food Service
Support customers at Gordon Food Service as a Customer Care Generalist. Enhance relationships through expert order processing and delivery support via phone, email, and chat.

In this pivotal role, you'll utilize your strong communication and problem-solving abilities to contribute to customer satisfaction. With a minimum of three years in customer service, you’ll be responsible for effective order management, coordinating deliveries, and mentoring new staff. Your guidance will also help develop innovative solutions that meet customer needs efficiently.

Key Responsibilities:

• Act as a key liaison for customer inquiries and account managers

• Maintain strong customer relationships and manage orders

• Collaborate on new customer implementations

• Facilitate delivery exceptions with transportation departments

• Monitor and respond to product-related questions

Requirements:

• High School Diploma with 3+ years of customer service experience

• Proven communication and organizational capabilities

• Ability to thrive in a fast-paced work environment

• Knowledge of Food service operations and issues

• Proficient in 10-key data entry tasks

Leverage your customer service expertise to advance relationships and service quality at Gordon Food Service.
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