Help Desk Analyst at Emmerson Packaging

Become a critical support asset at Emmerson Packaging as a Help Desk Analyst. Your expertise will ensure smooth computer operations and assist end users in achieving business goals.

This role requires managing service desk calls and providing essential technical support. Specializing in PC, Mac, and network troubleshooting, you will prioritize user requests while documenting and resolving issues efficiently. As a part of this family-oriented company, your work will contribute to the high-quality standards Emmerson embodies.

Key Responsibilities:

• Manage service desk calls and update client requests

• Troubleshoot PCs, Macs, and handheld devices

• Provide basic support for end-user applications

• Install new hardware and software as needed

• Set up and document new end-user equipment

Requirements:

• College diploma in a related field or one year of experience

• Basic IT troubleshooting knowledge and experience

• Familiarity with Microsoft Active Directory and SAP

• Strong communication and organizational skills

• Willingness to travel occasionally

Utilize your technical skills to enhance the user experience at Emmerson Packaging.
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