Technical Support Analyst – Emmerson Packaging

Join Emmerson Packaging as a Technical Support Analyst and ensure seamless computer operations for end users.

Your role is vital in providing troubleshooting and help desk services.

In this position, you will actively manage and resolve service desk requests while supporting users with technical issues on various platforms, including PC and Mac. Strong attention to detail and effective communication will be key as you document requests and partner with third-party services to enhance user solutions. Contribute to a company recognized among Canada’s Best Managed.

Key Responsibilities:

• Oversee incoming service desk calls and improve tracking

• Provide end-user support for PCs, Macs, and mobile devices

• Assist with basic Local Area Network (LAN) issues

• Install and configure hardware and software for users

• Create and modify documentation for IT support

Requirements:

• One year of commercial experience in IT support

• Basic knowledge of VoIP, networking, and hardware setup

• Excellent verbal and written communication skills

• Strong time-management and multitasking abilities

• Available for occasional travel

Deliver exceptional IT support and help users thrive at Emmerson Packaging.
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