Clerk IV; Off Campus Student Life Assistant

Clerk IV (Off Campus Student Life Assistant)

Job no: 529188
Work type: Staff Full Time
Location: UMass Amherst
Department: Dean of Students
Union: USA/MTA

Advertised: Dec 19 2025 Eastern Standard Time
Applications close: Mar 10 2026 Eastern Daylight Time

Under the general direction of the Director of Off Campus Student Life, the position performs administrative and project work support for the Dean of Students Office/Off Campus Student Life program.

• Provides direct administrative support to the Director of Off Campus Student Life and Off Campus Student Life staff including calendar management, travel arrangements, financial transactions, drafting internal/external official communication, triaging concerns and inquiries for services and documenting them into appropriate tracking systems, scheduling meetings, reserving meeting/event space as directed, preparing information for meetings and presentations, typing of documents, drafting communications, assisting with projects and initiatives as well as supporting event planning and execution;
  
  supports internal and external communications regarding Off Campus Student Life programs and services.
• Provides reception service for the Off Campus Student Life program: answers telephone, greets walk‑in visitors, screens and tracks student and community member concerns and requests for services, and directs inquiries to the appropriate staff member; provides administrative support to Student Parent Programs staff and processes as needed.
• Supervises 2‑4 student staff performing clerical support to the Off Campus Student Life staff; establishes processes and coordinates trainings to ensure exceptional and timely reception services are provided to students, families, faculty, staff, and community members requesting services or information; manages all Off Campus Student Life student employees time reporting and payroll processes and supports student employee hiring processes.
• Oversees the operations of the Off Campus Student Center which includes tracking usage, managing center resources and performing ongoing audit of the center inventory.
• Supports the execution of financial operations for Off Campus Student Life: procurement, bank card management, travel coordination, expense reimbursement, and budget reconciliation; maintains electronic records and generates monthly accounts receivable and payable reports for review by the Dean of Students Office Manager, Director of Off Campus Student Life, Senior Associate Dean of Students, and the Dean of Students.
• Supports the planning and execution of signature programs including coordinating registration, check‑in, check‑outs, resource fairs, etc.; manages office and program inventory which includes routine audit and arrangement of storage space and program supplies and provides regular reports about current stock, potential shortage, and potential order issues.
• Attends workshops, classes, or training sessions required to fulfill job duties and to advance skills and knowledge in areas such as computers, software programs, interpersonal communications, and project management.
• Supports the Dean of Students Office and the Dean of Students Collaborative events and initiatives; supports Dean of Students Collaborative purchases and budget reconciliation processes.
• Performs duties as assigned or required to meet department, Student Affairs and Campus Life and University goals and objectives.

• Perform related duties as assigned or required; understand responsibilities with respect to Title IX, Clery and other compliance requirements.
• Demonstrate capacity, skill, and willingness to engage students and contribute to student success.
• Understand responsibilities with respect to conflicts of interest and behave in ways consistent both with law and with university policy.
• Contribute toward creating a positive and respectful workplace; use access to sensitive and/or not yet public university related information only in the performance of the responsibilities of the position and exercise care to prevent unnecessary disclosure to others.

• High School Diploma or equivalent.
• Two years of full‑time…