Clerk IV; Dean of Students Office Assistant

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land‑grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450‑acres in scenic Western Massachusetts and boasts state‑of‑the‑art facilities for teaching, research, scholarship, and creative activity.

The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued‑and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Under the general direction of the Assistant Dean of Students, the position performs administrative and project work support for the Dean of Students Office staff.

• Provides direct administrative support to Associate and Assistant Deans of Students as well as Dean of Students Office staff by preparing information for meetings and presentations, typing of documents, scheduling meetings, drafting communications, and assisting staff with projects.
• Provides administrative support for Dean of Students Office processes including, but not limited to, scheduling meetings, auditing and monitoring the progress of microgrant, student loan and supply closet requests, creating and providing reports and data as needed, responding to meeting requests, pulling, and reviewing records and scanning and mailing documents. Support internal and external communications regarding Dean of Students Collaborative programs and services.
• Provides confidential and routine clerical support to the Dean of Students Office staff and documents all inquiries, request for services and concerns into appropriate tracking systems. Responds to meeting requests for Dean of Students Office staff, schedules meetings, reserve meeting/event space as directed, prepare information for meetings and presentations, typing of documents, drafting communications, and assisting staff with projects. Responsible for managing incoming and outgoing faxes, and postal mail.
• Provides reception service for the Dean of Students Office: answer telephone, greet walk in visitors, screen and track student, faculty, staff, family and community member requests for services, concerns, and inquiries to the appropriate staff member.
• Supervises 5-7 student staff performing clerical support to the Dean of Students Office staff. Supervision including searching, hiring, training, and evaluating performance.
• As needed, prepares and maintains weekly payroll for Dean of Students Office.
• Supports Dean of Students Collaborative purchases, travel, and budget reconciliation processes and serves as a back for time reporting processes.
• Attends workshops, classes, or training sessions required to fulfill job duties and to advance skills and knowledge in areas such as computers, software programs, interpersonal communications, and project management.
• Performs duties as assigned or required to meet department, Student Affairs and Campus Life and University goals and objectives.
• Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
• Demonstrate capacity, skill, and willingness to engage students and contribute to student success.
• Understand responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy.
• Contribute toward creating a positive and respectful workplace. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

• Knowledge and ability to implement departmental and university policies and procedures.
• Knowledge and ability…