Clerk IV; Office Manager - CNEI

Job no: 527806

Work type: Staff Full Time

Location: UMass Amherst

Department: Dean - College of Nursing

Union: USA/MTA

Categories: Administrative & Office Support, USA/MTA

The Clerk IV will be working in collaboration with the Marieb Center for Nursing and Engineering Innovation Co‑Directors and is responsible for overseeing all day‑to‑day and strategic operational aspects of the Marieb Center and providing administrative support. This is a temporary, 3‑year, grant funded position. Continued employment is contingent on availability of funding.

Program Operations

• Act as first point of contact for those interested in Elaine Marieb Center for Nursing and Engineering Innovation work. Able to communicate clearly and professionally with individuals of all backgrounds, experiences, and needs.
• Maintain departmental email and calendar for the Elaine Marieb Center for Nursing and Engineering Innovation.
• Provide support for the faculty pilot grants. Collect submissions, maintain contact with awardees, and organize fund dispersal with the business office. Collect and track reports from grant groups.
• Receive and distribute incoming mail, memoranda, packages, etc. to appropriate individuals within the department.
• Work on different tasks within a day to ensure due dates are met.
• Prioritize duties and exhibit excellent communication skills both written and verbal.
• Compose correspondence for routine communications such as requests for information, confirmation of meetings, etc.

Recordkeeping

• Research purchasing needs for the center using University resources and facilitate no‑bid justifications as needed when shopping in Buyways.
• Expedite graduate and undergraduate student appointments for Center through collaboration with the Dean’s offices.
• Produce serial reporting from Summit for the Center.
• Manage a corporate card for Center, travel, and travel reimbursement for the Center members. Make travel arrangements, confirm, and provide travel information to travelers. Process travel reimbursement and maintain files associated with travel.
• Compose, edit, and compile correspondence, reports, memoranda, publications, and other documents on behalf of the Center when appropriate. Ensure proper electronic files of all correspondence.
• Compile statistical information to be included in reports of departmental work.
• Maintain productive working relationship with Colleges of Nursing and Engineering, and other campus and off‑campus offices.

Other Functions

• Perform other related duties as assigned.

• Three (3) years of full‑time or equivalent part‑time administrative experience. An associate’s degree or above may substitute for two (2) years of experience.
• Excellent oral and written communication skills, including telephone etiquette, proper grammar, spelling, punctuation, and the ability to comprehend and convey information clearly and professionally.
• Strong interpersonal and collaboration skills, with the ability to work effectively with internal and external constituents in a diverse community, maintaining harmonious working relationships.
• Proven ability to handle confidential materials with discretion and exercise sound, independent judgment in managing sensitive issues and prioritizing communications.
• Highly organized and detail‑oriented, with the ability to manage multiple complex tasks simultaneously in a fast‑paced environment with frequent interruptions.
• Demonstrated ability to plan, prioritize, and follow through on assignments independently, while meeting deadlines and maintaining accuracy.
• Proficient in general office practices, including maintaining records, compiling information, and performing basic bookkeeping functions.
• Advanced computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), shared file systems (e.g., Teams, One Drive), and standard office equipment; quick to learn new software tools.
• Strong understanding of institutional policies, procedures, and compliance requirements across departments and campuses.

• Experience in program administration, academic administration, business administration, or a related field.
• Knowledge of…