Administrative Operations & Project Coordinator - Provost's Office; Administrative Secretary

Administrative Operations & Project Coordinator - Provost s Office (Administrative Secretary I)

Academic Affairs

Admin Support Units

Provost s Office

Amherst

Full Time

Hybrid

The Administrative Operations & Project Coordinator (Administrative Secretary I) works collaboratively with the Provost s Office Administration & Finance team to coordinate the daily operations of the Administration & Finance Business Center and the administrative services provided to the supported Academic Affairs administrative units. Operating in a high-volume, complex service environment, this position independently coordinates cross-functional projects and administrative processes; researches, interprets, and communicates University requirements;

resolves routine and moderately complex issues; and serves as a central administrative resource for faculty, staff, students, administrators, and external partners.

Serves as a primary point of contact and administrative resource for faculty, staff, students, administrators, and external constituents working with the Provost s Office Administration & Finance Business Center. Independently researches and responds to inquiries, interprets and applies University policies and procedures, identifies solutions to routine and moderately complex issues, and coordinates with appropriate University partners as needed.

Maintains the Business Center s standard operating procedure library and contributes to the development and implementation of related administrative systems and workflows. Ensures that procedures, documentation, job aids, and other resources are accurate, accessible, and clear, and identifies opportunities to improve and streamline administrative processes.

In collaboration with the Senior Finance and Operations Manager, develops and delivers training and ongoing administrative support for department administrators across supported Academic Affairs units. Plans and facilitates regular department administrator meetings and informational sessions, prepares relevant materials, communicates changes in University and Business Center requirements, and provides individualized assistance as needed.

Provides backup and overflow support to the Executive Assistant and other Provost s Office support staff as needed. Provides travel, bank card, and purchasing support for Senior Vice Provosts, Vice Provosts, Associate Provosts, and other Provost s Office leadership.

Serves as the Business Center point of contact for supported units initiating instructor-related requests. Assists units in gathering required information and materials, coordinates communication among the units and the Faculty HR Partner, and routes complete requests to the Faculty HR Partner for processing. Coordinates unit-specific onboarding and requests for academic-related access.

Provides logistical support for designated components of faculty personnel processes led by the Faculty HR Partner. Maintains relevant documentation; supports administrative components of faculty promotion and tenure processes. Serves as a resource to the Faculty HR Partner and supported units conducting faculty searches, including providing guidance on processes and coordinating search logistics.

Coordinates program administration activities for designated cross-functional initiatives across supported units within Academic Affairs. Liaises with participating faculty, staff, and University offices; facilitates required documentation and CORI/SORI screenings; communicates requirements and deadlines; tracks…