Risk & Quality Improvement Manager

Risk & Quality Improvement Manager – UMass Amherst

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The Manager of Risk and Quality Improvement is responsible for leading initiatives that promote patient safety, regulatory compliance, and continuous quality improvement. This role ensures the organization adheres to established standards, identifies risks, and develops strategies to mitigate them while supporting organizational goals, accreditation requirements, and community health priorities.

• Collaborates with the Executive Director, University Health Services (UHS) to develop and implement risk and quality improvement initiatives and programs adhered to by UHS employees. Shapes contingency plans, mitigation strategies, and institutional responses for related matters.
• Provides strategic leadership for organizational risk‑management initiatives, overseeing incident reporting processes, directing root‑cause analyses, and guiding the development and implementation of corrective action plans.
• Oversees quality improvement programs, performance measurement, and process evaluation.
• Represents the University in institutional and regulatory reviews for compliance with state and federal regulatory requirements (e.g., Joint Commission, CMS, DPH).
• Develops and/or revises UHS policies to mitigate identified operational risks inherent to UHS operations, accreditation requirements, and healthcare priorities.
• Develops and monitors quality control dashboards, scorecards, and outcome measures within UHS systems to develop UHS strategic planning goals, departmental budgeting, and performance measurement standards.
• Collaborates with clinical and administrative leaders to implement best practices that improve patient safety and organizational effectiveness.
• Conducts risk assessments and recommends proactive interventions to reduce exposure.
• Supports accreditation surveys, audits, and inspections with timely preparation and follow‑up.
• Serves as a trusted subject expert to staff and leadership for risk management and quality standards best practices.
• Communicates effectively to inform and educate staff, patients, and stakeholders on risk and quality priorities.
• Strengthens, supports, and mobilizes communities and partnerships to advance organizational goals and improve population health.
• Uses access to sensitive and/or not yet public university related information in the performance or the responsibilities of the position and exercises care to prevent unnecessary disclosure; maintains confidentiality of all information related to patients, medical staff, and employees.
• Promotes a culture of safety, accountability, and continuous improvement.

Performs other duties as assigned.

• Bachelor's degree in healthcare administration, public health, or a related field.
• Minimum of five (5) years of experience developing procedures and processes within risk management, quality improvement, healthcare compliance, or a related field.
• Experience working with highly confidential information tied to organizational strategy and exercising independent judgment to inform decisions.
• Strong knowledge of regulatory and accreditation requirements and their application for navigating improvement initiatives.
• Demonstrated ability to lead cross‑functional teams and manage organizational change.
• Excellent analytical, communication, and problem‑solving skills.

• Certification in risk management, quality, or patient safety (e.g., CPHQ, CPHRM).
• Master's degree in healthcare administration, public health, or related field.

Monday – Friday, 8:30am – 5:00pm.

Level 28 – Exempt Hiring Ranges.

Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Advertised:
Dec 3 2025 Eastern Standard Time

Applications close:
Mar 6 2026 Eastern Standard Time