Office Manager​/Clinic Coordinator

About the job Office Manager / Clinic Coordinator Responsibilities

• Act as first point of contact with all potential and new patients to guide them through the intake process
• Perform check in, check out, and phone reception duties
• Schedule initial, follow-up, and maintenance appointments
• Verify insurance eligibility
• Secure prior authorizations and referrals as needed
• Collect copayments and outstanding patient balances
• Perform administrative duties such as scanning, filing, and faxing
• Collaborate as needed with senior management and clinical staff to ensure smooth administrative functioning of the clinic
• Maintain thorough and timely communication with all practitioners regarding both clinical and administrative matters
• Track patient progress through course of care and record in relevant tracking systems and software
• Build and maintain strong relationships with patients in person, over the phone, and through written communication as a means of support throughout their recovery journey

• Have a passion for behavioral health and improving the lives of those suffering from mental illness
• Be extremely organized and detail-oriented
• Be able to manage high stress situations in a calm, cool, collected manner
• Have a strong customer service orientation
• Be patient, understanding, and empathetic
• Have effective communication skills
  
  Have a passion for participating creatively in the ongoing development of a boutique medical practice
• Be flexible and adaptable
• Have the ability and desire to wear many hats

• 1-2 years in healthcare, preferably in behavioral health
• Basic knowledge of the healthcare industry including areas such as health insurance, electronic medical records, HIPAA, etc.
• Able to work 7:30am-5:30pm Monday through Friday in our Amherst office (Actual hours may be part-time but will fall into this range)