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HelpDesk/Support Technical Support

IT Service Desk Team Lead — Lead, Coach & Resolve

Job in Amherst, Hampshire County, Massachusetts, 01002, USA
Listing for: UMass Boston
Full Time position
Listed on 2025-12-09
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A prestigious public university in Massachusetts is looking for a Service Desk Team Lead to manage technical support services for students, faculty, and staff. This role involves overseeing Service Desk staff, ensuring the delivery of quality support across various channels, and contributing to continuous improvement initiatives. The ideal candidate will possess strong analytical skills, a solid background in IT, and excellent communication abilities.

Competitive salary and benefits offered.
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