Server & Endpoint Operations Manager; Hybrid

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land‑grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450‑acres in scenic Western Massachusetts and boasts state‑of‑the‑art facilities for teaching, research, scholarship, and creative activity.

The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued‑and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

The Server and Endpoint Operations Manager ensures the streamlined daily operation of server infrastructure and staff in alignment with Enrollment Management's application, information, and security objectives. This position plans, coordinates, directs, and designs server infrastructure related activities, as well as provides administrative direction and support for daily operational activities. The Server & Endpoint Operations Manager works closely with decision makers other departments to identify, recommend, develop, implement, and support cost‑effective technology solutions.

The Server and Endpoint Operations Manager also acts as the lead Desktop Support Manager to provide systems and processes that support efficient provisioning, control and monitoring of hardware and software for approximately 250 users and devices.

• Ensures the streamlined operation of server infrastructure and staff in alignment with Enrollment Management's application, information, and security objectives by monitoring systems and ensuring they remain current with upgrades and the latest technologies.
• Plans, coordinates, directs, and designs server infrastructure related activities, as well as provides administrative direction and support for daily operational activities.
• Manages and monitors server operating systems ensuring all servers are properly updated and patched with the latest security releases.
• Implements and maintains disaster recovery and business continuity plans, including regular testing and updates.
• Conducts capacity planning for server infrastructure to ensure optimal performance and resource utilization.
• Ensures appropriate system availability, manageability, scalability, and security through implementation of best practices and regular auditing.
• Manages printers, scanners, and fax machines, including procurement, configuration, maintenance, and disposal. Ensures all devices are operational and meet departmental needs.
• Manages and oversees the department's VOIP solution and call center software such as Microsoft Teams Phone and Landis Contact Center.

• Creates and develops new system images and facilitates software upgrade schedules with Dev Ops engineer.
• Manages computers, users, groups, group policy, and provides maintenance and support related to Active Directory / Entra .
• Configures and maintains file shares, database and application backups, with regular testing of restore processes.
• Manages Dell KACE and antivirus/EDR applications, including application and patch deployment, antivirus management, and system monitoring.
• Implements and maintains monitoring and logging solutions for proactive system management.

• Conducts regular security assessments and vulnerability scanning.
• Leads incident response efforts for major system outages or security incidents.
• Ensures compliance with IT security frameworks and institutional requirements.
• Analyzes system workflows to identify and mitigate potential points of failure.
• Manages and maintains security tools and endpoint protection platforms.

• Acts as the lead Desktop Support…