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IT Help Desk Specialist
Job in
Amherst, Hampshire County, Massachusetts, 01002, USA
Listed on 2026-01-01
Listing for:
Inside Higher Ed
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A public research university in Massachusetts is seeking a Service Desk Specialist I to assist the community with technology-related queries. The role involves providing customer support, documenting interactions, and troubleshooting various IT issues. Candidates should have a high school degree with experience in IT support, excellent communication skills, and the ability to work collaboratively. This position is full-time, with a schedule of Monday to Friday, 10:30 am to 7:00 pm, and occasionally requires night and weekend shifts.
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