Registrar - Amherst Family Medicine

Registrar - Amherst Family Medicine role at Bon Secours Mercy Health
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The Patient Registrar is the first line of quality service to our patients and the community. The Patient Registrar is responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Ability to answer internal and external calls in a friendly and helpful manner.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Other duties as assigned.

• High School Degree or GED

• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology and ICD-9 coding is preferred but not required.

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills.
• Engage with staff and patients in a professional manner.
• Basic math skills

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

Benefits offerings vary according to employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care