Customer Service Manager

Customer Service Manager

Location - Ammanford
Salary - £40,000 per annum
Hours of work - Monday - Friday, 8:30am - 5:00pm

Vibe Recruit are proud to be working on behalf of a well-established and growing manufacturing business in the Ammanford area in their search for an experienced Customer Service Manager.

This is an exciting opportunity for a customer-focused leader to take ownership of a busy Customer Service function, driving service excellence, team performance, and continuous improvement across the business.

The Role

As Customer Service Manager, you will lead and develop the Customer Service team, ensuring an outstanding post-sale customer experience while improving operational efficiency and customer satisfaction.

You will work closely with internal departments including Sales, Production, and Logistics to identify trends, resolve service issues, and implement improvements that enhance the overall customer journey.

Key Responsibilities

• Lead, coach and develop a high-performing Customer Service team
• Oversee the day-to-day operations of the Customer Service function
• Analyse customer feedback and complaint trends to improve service delivery
• Collaborate cross-functionally with Sales, Production and Logistics teams
• Set and monitor clear KPIs and performance objectives
• Act as an escalation poi...