Service Order Manager

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Full Time Salary 40 Hrs Remote, US

6 days ago Requisition

Salary Range: $82,000.00 To $86,000.00 Annually

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.

Individual will possess knowledge and experience in assisting project managers to manage service order work in the performance of a United States Army Corps of Engineers (USACE) Recurring Maintenance and Minor Repair (RMMR) task order. As a service order manager, the candidate would be responsible for oversight and coordination of service orders related to maintenance and repairs in the fuels program.

Duties include understanding technical scopes of work; managing project coordinator processing of project packages in required timelines; invoicing work; maintaining records within a CMMS; coordinating amongst clients, contractors, site personnel and project team; developing service order reports to increase efficiency and quality; updating trackers and participating in project team meetings.

• Provide cradle to grave management of the service order process, consolidating efforts across multiple task orders. Provide guidance and support to project coordinators and other staff, when required.
• Monitor service order statuses, update tracking documents, and ensure flow of information throughout the PMO and other management personnel. Resolve service order issues or delays, and/or elevate to PM, in order to maintain execution metrics and quality performance.
• Provide assignment of specific tasks, sites, or resource-level project coordinator staff to project management for execution, when directed.
• Conduct project coordination meetings to communicate metrics, priorities, and address any concerns. Collaborate and utilize teamwork to solve problems and increase cross-training of personnel.
• Provide performance-related feedback to Project Managers when requested for reviews.
• Maintain CMMS records for service orders, including subcontractor quotes, scope of work, status notes, etc.
• Create CMMS reports on service order metrics as directed by the Government in performance work statements. Analyze data for trends, areas of concern, and prioritization of effort.
• Liaise with clients and internal stakeholders for status updates on service orders. Coordinate with internal departments, contact external vendors or subcontractor partners to ensure GSA supplies-compliance and availability. Address customer issues or complaints in a timely and professional manner; elevate with management as necessary.
• Evaluate and service order processes and workflows within the CMMS to enhance efficiency.
• Collaborate with cross-functional teams to develop and implement best practices.
• Provide subject matter expertise or consultation for high-visibility/emergent issues involving service order processes and fuel system repairs – and have the ability to articulate operational requirements of clients.
• Verify/utilize GSA schedules to ensure contract compliance. Support project…