L&D and Strategy Head

Position Title:

L&D and Strategy Head

Location:

Hyderabad/Delhi NCR
Job Type:  Full-Time

Job Overview:
The  L&D and Strategy Head  is responsible for  designing, implementing, and evaluating comprehensive
learning and development programs  that drive employee performance, engagement, and
organizational growth. This role focuses on  leveraging Learning Management Systems
(LMS) , creating tailored training content, and aligning training initiatives with  Apple’s
standards  and the organization’s strategic objectives. The Training Manager oversees the
performance of regional trainers, manages Apple’s  Partner Trainer Program (PTP+),  and
collaborates with cross-functional teams to  cultivate a culture of continuous learning and
development .

Key Responsibilities:

1. Training Program Design and Implementation

• Develop, redesign, and implement  training content  tailored to employee roles,  Apple
guidelines , and business objectives.

• Create and execute  monthly training calendars , covering induction programs, technical
skills, and behavioral competencies.

• Deliver  classroom and virtual training sessions , including  Apple product-specific
modules  and  customer experience programs .

• Ensure training content aligns with  KPIs  and supports organizational growth.
2. Learning Management System (LMS) Oversight

• Drive LMS adoption, ensuring an intuitive user experience and consistent engagement.

• Conduct  LMS-specific training sessions  to onboard employees and track their progress.

• Monitor engagement with  SEED (Apple’s LMS) , ensuring compliance with  Apple’s
standards  and high participation in quizzes and assessments.

• Analyze LMS data to generate actionable insights for enhancing training delivery.
3. Training Effectiveness and Reporting

• Evaluate program success using  feedback surveys ,  on-the-job assessments , and
training quizzes .
• Collaborate with department heads to identify training gaps and create  role-specific
learning pathways .

• Publish detailed reports on training attendance, feedback, and learning outcomes for
leadership review.

• Implement  data-driven improvements  to ensure training initiatives meet or exceed
organizational expectations.
4. Leadership and Team Development

• Oversee the performance of  regional trainers  and ensure high-quality training delivery
across locations.

• Provide coaching and mentorship to trainers, fostering their progression through  Apple’s
Partner Trainer Program (PTP+).

• Align L&D initiatives with key organizational KPIs and support performance appraisals
through training interventions.

• Facilitate periodic train-the-trainer programs to ensure consistent training standards.
5. Employee Engagement and Retention Initiatives

• Partner with HR to design  employee engagement projects  and enhance the  onboarding
experience  for new hires including company induction & NHT (New Hire Trainings).

• Conduct periodic staff surveys and exit interviews to gather actionable insights for
leadership.

• Organize team-building activities to promote a culture of  collaboration, well-being, and
continuous growth.
6. Content Creation and Collaboration

• Develop new Apple/Non-Apple  learning modules , quizzes, and assessments tailored to
organizational needs.

• Collaborate with department heads to ensure training topics address skills gaps and align
with  business goals .

• Coordinate with  third-party trainers  for specialized training in third party products,
technical and behavioral areas .
7. Partner Trainer Program (PTP+) Alignment

• Facilitate the progression of trainers through  Apple’s PTP+ , ensuring adherence to
program guidelines.

• Conduct Apple-mandated  Level 2 training sessions  using PTP+ content and
methodologies.

• Monitor SEED engagement and ensure certifications for trainers under the program.
8. Data Analysis and Insights

• Analyze training data to identify  skill gaps , track trends, and recommend interventions.
• Use analytics to optimize learning outcomes and enhance the  effectiveness of training
programs.

• Present insights and recommendations to leadership to inform strategic learning
initiatives.

Education:

• Bachelor’s or Master’s degree in  Human Resources, Organizational Development , or
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