MSD CRM Back Office Architect

Position: MSD 365 CRM Back Office Architect
Job Title:

MSD 365 CRM Back Office Architect

Experience:

10+ Years

Location:

Remote (EST Time Zone)
Compensation:  Market Standards

Role Overview
We are seeking a highly experienced  MSD 365 CRM Back Office Architect  to lead end-to-end architecture design and implementation of enterprise-grade CRM ecosystems. The ideal candidate will have deep expertise in  Microsoft Dynamics 365 CRM architecture , large-scale distributed systems, and integration of multi-channel enterprise platforms.
This role demands strong architectural ownership across  CRM, integration layers, cloud infrastructure, and high-availability systems  supporting mission-critical enterprise operations.

Key Responsibilities
Design and architect scalable  Microsoft Dynamics 365 CRM  solutions for enterprise environments
Lead  end-to-end CRM architecture , including back-office systems and integration layers
Define  multi-tenant architecture strategies  for large enterprise deployments
Design robust  API architecture  for seamless system interoperability
Architect  Omnichannel and CTI integrations  for unified customer experience
Ensure  High Availability (HA)  and  Disaster Recovery (DR)  compliance across systems
Design cloud-native solutions on  Azure and/or AWS  platforms
Collaborate with stakeholders to define  solution roadmap and technical strategy
Guide development teams on  best practices, governance, and architecture standards
Drive integration with enterprise systems like ERP, billing, and external platforms
Ensure compliance with  ITIL processes and enterprise architecture frameworks
Required Skills & Expertise
Strong hands-on experience in  Microsoft Dynamics 365 CRM Architecture
Expertise in  Solution Architecture & Enterprise CRM Design
Strong knowledge of  Multi-Tenant Distributed Systems

Experience with  API Management, REST/SOAP services, Microservices architecture
Deep understanding of  Omnichannel systems & CTI integration

Experience with  Azure and/or AWS architecture (cloud-native systems)
Strong background in  High Availability & Disaster Recovery design
Experience integrating CRM with:
SAP CRM
Salesforce
Kafka
Azure Event Hub
Enterprise Tolling Systems (MBUF / RUC programs)
Strong knowledge of  ITIL framework and enterprise processes

Preferred Qualifications
Certification in  TOGAF (Enterprise Architecture)  or equivalent Solution Architecture certifications
Experience in  large-scale enterprise CRM implementations
Exposure to  telecom, tolling, transportation, or regulated industry systems
Strong stakeholder management and technical leadership experience
Ideal Candidate Profile
Enterprise-level CRM Architect with strong  Microsoft Dynamics 365 expertise
Proven experience designing  complex distributed CRM ecosystems
Ability to translate business requirements into  scalable technical architecture
Strong leadership in  integration-heavy, multi-system environments