Business Applications Lead Service

About Us

Canon is a world‑leading imaging company and a global brand – driven to enrich people’s lives and businesses with innovative products and smart digital solutions. For over 85 years we have inspired people to capture and share their world and we are a global leader in imaging and innovation, driven by bold ideas, collaboration, and a commitment to making a positive impact.

With a strong presence across EMEA for more than 60 years, our regional headquarters in London and Amstelveen support operations in over 120 markets. We are proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.

Why join us? Canon champions hybrid working with a flexible working policy. We provide an energetic and innovative environment, a workforce of more than 50 nationalities, and a strong commitment to sustainability and inclusion. Continuous learning and development are supported with a wide range of resources and on‑demand assistance.

We seek visionary, innovative individuals ready to make an impact. Even if you do not meet all qualifications we still encourage you to apply.

Translate business process requirements into solution requirements and functional designs (data, process, technology), drive implementation and adoption of IT solutions, and support IT operations.

1. Gather/produce business process requirements and convert these into solution requirements across Process, Data, and Technology.

• Translate solution requirements into solution designs directed by Solution Control.
• Assess the impact with Business applications to provide estimates on effort, costs and timelines for project proposals.
• Translate IT functional designs to IT solutions by the team.
• Advise on solution risks and direct related test plans. Follow and protect design principles, such as avoiding customisations and designing for flexibility.
• Drive delivery and implementation of the resulting IT solutions in the business.
• Act as Functional Solution Guardian – manage functional template boundaries (data, process, technology) and agree deviations with Solution Control.
• Advise stakeholders with expertise on best‑fitting process/IT solutions to guide specification and minimise package customisations.

Be recognised as a technical and functional expert in your working area by business.

2. Drive Change Management and Adoption to ensure benefits are realised.

• Lead change management/user adoption of the solution, providing expertise and good practices including a deep understanding of BU/function end‑to‑end business processes.
• Drive BU/Function stakeholders to put in place key metrics tracked by PMO to give leadership visibility and insight into platform usage and adoption.
• Provide end‑to‑end oversight to ensure new features are adopted appropriately.

3. Provide production support.

• Review and approve all application changes resulting from problem management, assessing business risk and impact.
• Participate in incident analysis and problem resolution where expertise is required or where issues are complex or impact multiple processes (3rd line consultancy and 4th line resolution).
• Participate in trend analysis of incidents and Root Cause Analysis of major or top incidents.
• Drive resulting improvements to prevent recurrence through technical refactoring absorbed in project releases or by proposing changes for budget approval.

4. Drive compliance controls for application delivery with evidence.

• Adhere to IT General Control (ITGC) and IT Application Control (ITAC) process and execution.
• Assess the materiality of any related deficiency incident and ensure mitigation and remediation, ensuring correct production and collation of evidence.
• Apply data migration, release management, and SOD/UAM controls.
• Provide consultancy on ownership of controls and support testing of these controls to IT Operations as required.

5. Contribute and adhere to solutioning policies, principles, and standards.

• Contribute to Domains and Communities of Practice.
• Maintain the IT knowledge base of the Domain (baseline documentation).
• Develop project leadership and management skills within the team.
• Serve as…