IT Quality Specialist

About Us
Canon is a world-leading imaging company and a global brand, driven to enrich people’s lives and businesses with innovative products and smart digital solutions.

Canon champions hybrid working with a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities. Canon encourages continuous learning and development with a wide range of resources and support available on demand.

With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

IT Quality Specialist
In this role, you will own and continuously improve Canon's IT Service Management (ITSM) solutions, ensuring they support business needs, comply with service management standards, and deliver a high-quality user experience.

Acting as Product Owner for our ITSM platform ( Xurrent ) and related reporting solutions, you will play a key role in shaping how IT services are delivered and supported across the organization. This is a hands-on position requiring both technical expertise and service management knowledge. You will work closely with service owners, project teams, service desk teams, and external partners to configure, improve, and support ITSM processes and tooling.

Amstelveen, the Netherlands (hybrid), at Bovenkerkerweg 59, Amstelveen, 1185 XB, NL

Job function:
Specialist

Competitive salary

To ensure a smooth onboarding and effective collaboration, we are currently focusing on candidates already residing within the European Union.

Responsibilities
Own & Improve ITSM Solutions

Configure, maintain, and enhance Xurrent and related ITSM solutions.

Design and implement workflows, services, forms, templates, automations, and integrations.

Translate business requirements into practical ITSM solutions.

Investigate issues, perform root cause analysis, and drive continuous improvement.

Maintain documentation, knowledge articles, and operational procedures.

Deliver training and support to users and stakeholders.

Drive Service Management Quality

Support and improve Incident, Change, Problem, Request, and Configuration Management processes.

Ensure alignment with ITIL best practices and Canon's IT Service Management framework.

Define and monitor quality controls, governance standards, and data accuracy.

Review and support new IT projects to ensure operational readiness and supportability.

Reporting & Analytics

Build and maintain dashboards, reports, and data models.

Monitor service performance and identify opportunities for improvement.

Transform data into meaningful insights that support decision-making.

Ensure reporting remains accurate, relevant, and actionable.

CMDB Ownership

Maintain and improve CMDB structure, governance, and data quality.

Ensure accurate relationships between configuration items and services.

Drive continuous improvement of configuration management practices.

Qualifications

Who You Are
You are a hands-on ITSM professional who enjoys solving problems, improving processes, and configuring systems. You combine practical tool expertise with a strong understanding of service management principles and can work effectively with both technical and business stakeholders.

You are proactive, analytical, and comfortable taking ownership of challenges, identifying solutions, and driving improvements from concept through implementation.

Experience & Qualifications
Must Have

Minimum 5 years' experience in IT Service Management, IT Operations, or a similar environment.

ITIL Foundation certification (ITIL 4 minimum).

Hands-on experience…