CRM Specialist

Chery Group is one of the world’s leading automotive manufacturers, operating in more than 130 countries and serving nearly 19 million customers globally.

Through OMODA and JAECOO
, we are bringing a new generation of smart, design-driven, and sustainable mobility solutions to Europe.

With a “One Brand, Two Identities” strategy, represents a modern and tech-driven lifestyle, while JAECOO combines premium design with refined off-road capability. Together, both brands deliver innovative mobility experiences tailored to the European market.

• Leads Analysis and Management
  :
  Analyze and manage leads generated through the official website, conducting detailed assessments of potential customer data to identify valuable sales opportunities.
• Agent Management
  :
  Supervise and lead call center agents to ensure efficient operations and high-quality customer service.
• Cross-Departmental Communication
  :
  Act as a liaison between the sales and after-sales teams, coordinating workflows to facilitate the accurate transmission and processing of information.
• Customer Complaint Handling
  :
  Respond promptly to customer complaints, analyze their causes, propose solutions, and maintain strong customer relationships.
• Customer Data Processing
  :
  Manage and verify customer data from social media channels to ensure data accuracy for subsequent sales activities.
• Sales Follow-Up
  :
  Collaborate closely with the sales team to guarantee that valuable leads are followed up promptly and effectively.
• Reporting
  :
  Prepare comprehensive weekly work reports covering customer interactions, leads analysis, and current processing status, and report findings to the after-sales director.

• Education
  :
  Bachelor’s degree or higher in Marketing, Business Management, or a related field.
• Language
  :
  Dutch & English is a must.
• Experience
  :
  Minimum of 5 years’ experience in call center or CRM management, with a demonstrated ability to handle large volumes of customer data and cross-departmental coordination.
• Technical Skills
  :
  Proficiency in CRM system operations, with strong data analysis and interpretation skills, using data-driven insights for decision-making.
• Communication
  :
  Excellent communication and interpersonal abilities, capable of engaging effectively with team members and coordinating between sales and after-sales teams.
• Organizational Skills
  :
  Strong organizational and coordination capabilities to manage multiple tasks and ensure smooth process execution.
• Problem Solving
  :
  Proven ability to work under pressure, identify issues quickly, and resolve them efficiently to maintain customer satisfaction and team productivity.
• Report Writing
  :
  Skilled in producing clear, well-structured reports that communicate essential information accurately.