Senior Customer Success Manager; Dutch speaking

• Full-time
• Workplace Type:
  Hybrid
• Department: GBO

Linked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

This role will bebased in Amsterdam.

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from Linked In Hiring Solutions. This role blends customer advocacy, data-driven insights, andenablement to drive adoption, retention, and growth.

As a CSM you will be tasked with:

Serving as a Customer Champion and Advocate

Helping Customers realize value from their investment

Partnering on customer retention and expansion

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on Linked In Hiring products and solutions.

Responsibilities Include:

Drive Customer Success & Retention:
Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.

Actas a Strategic Advisor:
Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.

Deliver Insights & Best Practices:
Share impactful data and recommendations,provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.

ChampionAI-Powered Enablement:
Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI-assisted search and messaging, and advise on how AI canoptimizehiring workflows.

Focus on Diversity, Inclusion, and Belonging: as this is a top priority for Linked In and many of its customers

Monitor& Optimize Engagement:
Analyze usage metrics,identifylowutilization, and implement strategies to boost adoption and customer success.

Collaborate Cross-Functionally:
Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.

Drive Measurable Outcomes:
Focus on increasing recruiter efficiency,such asimproving job fill rates, and enhancing candidate quality through strategic product usage.

Basic Qualifications:

5+ years of experience in any of the following:
Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Business Fluency in Dutch and English

Preferred Qualifications:

Recruiting or other applicable talent experience

Proficient interpersonal skills,demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient organization, project management, and time management skills

Experience analyzing data, trends, and client information toidentifyproduct or growth opportunities in service of customer value

Influential verbal and written communication skills, includingexpertisein…