Client Solutions Associate

Fact Set creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At Fact Set, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities.

We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Client Solutions Associates are core to Fact Set's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development.

Through exceptional service, you become a trusted advisor on Fact Set to your clients and work to uphold Fact Set's reputation of providing world class client support.

Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis.

• Partner with clients to understand their business and investment processes and provide solutions using Fact Set products
• Provide support for Fact Set applications and create custom Fact Set models, screens, and automated processes
• Plan and lead product trainings in client offices and at training seminars

Client Solutions Associates become versatile business people as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions.

Client Solutions Associates have a strong interest in Finance and/or Fin Tech, client centric mindset, and desire to collaborate across teams to create unique and innovative solutions.

Experience or desire to be client facing in a support role Proficiency at learning and using new technology Exceptional verbal and written communication skills Fluency in English (must have) Fluency in Dutch is an advantage Ability to build relationships and work on teams Strong analytical and problem-solving abilities Strong knowledge of Microsoft Office with Excel skills Master's degree conferred by January 2027

The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table A 5-month long foundational training program that equips you with a strong understanding of Fact Set's business and its clients, and facilitates a long-term career path with Fact Set As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on Fact Set’s business Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking A social community dedicated to volunteerism, intramural sports, and team-building events Business resource groups designed to cultivate an inclusive environment for all Learn more about our benefits here.

The offered salary range for this position in Amsterdam is €44.000 -…