Manager of Technology

If you enjoy simplifying complex ways of working, helping technical teams make better use of their capacity, and turning portfolio information into practical decisions, you’ll fit in well at CSC.

The Strategy & Portfolio team helps Enterprise Technology turn strategy into transparent portfolio choices and measurable outcomes. We provide leaders with the evidence, analysis and recommendations required to make informed decisions about priorities, investment, capacity and delivery, while accountable leaders retain responsibility for those decisions.

As a Portfolio Delivery Manager supporting Infrastructure Services
, you will partner with Infrastructure Services leaders, people managers and technical teams to improve how work is allocated, planned and managed. You will help teams understand their current processes, identify friction and unnecessary effort, clarify responsibilities, and introduce simpler and more consistent ways to manage demand, capacity and work in progress.

A significant part of the role will be building credible visibility of the work teams have committed to, the capacity available to deliver it, and the constraints or trade-offs that leaders need to address. You will help teams embed improved practices and supporting tools, but the teams and their leaders will continue to own their work, resource decisions and operational performance.

Alongside this specialist focus, you will perform broader strategic portfolio management activities for Infrastructure Services, providing portfolio insight, facilitating prioritisation and planning, and helping leaders translate strategy into realistic portfolio choices.

Some of the things you’ll be doing

Process review and improvement

• Partner with Infrastructure Services teams to understand how work currently enters the team, how it is classified and prioritised, how it is allocated, and how progress is managed.
• Facilitate structured process reviews and working sessions with team leaders, people managers, project managers and technical specialists.
• Map current processes, roles, decision points, hand-offs and information flows, identifying duplication, gaps, unclear ownership and avoidable administrative effort.
• Help teams distinguish between project work, operational activity, maintenance and sustainment, compliance work, incidents and repeatable service requests so that each type of work receives proportionate governance and management.
• Recommend practical improvements that simplify processes, clarify accountability and reduce friction without adding unnecessary bureaucracy.
• Identify opportunities to standardise, automate or enable self-service for repeatable activities.
• Develop reusable process guidance, templates, playbooks and working practices that can be adopted across Infrastructure Services.
• Support teams as they move from existing processes to improved ways of working, adapting the approach in response to operational feedback and evidence.

Work allocation and capacity management

• Help managers establish an accurate, forward-looking view of team demand, existing commitments and available capacity.
• Review the processes teams use to assign work, maintain resource allocations and manage competing operational and project commitments.
• Facilitate conversations that help teams sequence work against real capacity rather than making commitments before resource availability is understood.
• Support the definition of clear responsibilities for maintaining assignments, planned effort, dates, dependencies and actual effort.
• Help teams represent material in-flight work so that portfolio capacity views are credible and useful without creating unnecessary retrospective administration.
• Analyse capacity and workload information to identify constraints,…