Customer Success Manager

👋🏻 Your purpose:

As a Customer Success Manager, you’ll be the strategic partner for our customers—guiding them from onboarding through adoption, growth, and renewal. Your mission is to ensure each customer sees clear value from our solution, feels supported, and grows with us over time. You’ll act as the voice of the customer internally and a trusted advisor externally, working cross‑functionally with product, support, sales, and marketing to deliver an exceptional customer experience.

You will join our Sales Team, a passionate group committed to providing the best service to our customers. Reporting to the Director of Sales, you will work closely with various departments and oversee the enablement function, from our Amsterdam office.

• Own a portfolio of accounts (SMB/Mid‑Market/Enterprise) and build strong relationships
• Conduct training sessions and product walkthroughs
• Drive product adoption, usage, and expansion within accounts
• Monitor account health, proactively address issues, and reduce churn risk
• Serve as the customer advocate internally—surface pain points and feature requests
• Analyze usage trends and business impact to help customers get the most out of the product
• Collaborate with Sales on upsell opportunities and renewals
• Contribute to playbooks, onboarding materials, and internal documentation
• Support continuous improvement of the CS journey through feedback and experimentation

• 2‑4 years of experience in Customer Success, Onboarding, or Account Management in a SaaS or tech‑driven environment
• Excellent communication and relationship‑building skills
• Experience working with B2B clients, ideally in hospitality, retail, or POS/booking systems
• Proven ability to manage change‑sensitive customer relationships
• Highly organized, proactive, and confident juggling multiple customer journeys at once
• Comfort working cross‑functionally with support, product, and operations teams
• Fluent in English and Dutch