Customer Support Associate; Dutch Speaking

Overview

Bloomon is turning the flower industry on its head by disrupting the traditional supply chain, shortening the journey for our flowers and delivering gifts and subscriptions across Europe.

We launched in Amsterdam in 2014, and in 2021 joined Bloom & Wild. Our group is backed by top tier investors and is home to Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders, making us the largest direct to consumer flower business in Europe.

Our vision is to be the destination for making life a little more thoughtful and beautiful. We’re expanding from flowers to other gifting categories like cakes, candles and cocktails as part of building Europe’s #1 direct to consumer gifting destination.

We are a certified B Corp, committed to long-term positive impact for our community and the world around us.

Customer Delight Team @ Bloom & Wild Group

We care for our customers with the same care we give our flowers, helping them out with their needs.

- Do you love being in contact with people, take problems seriously, and strive for solutions?

- Do you have a friendly personality and like to make people happy?

- Are you proactive and like to work in a dynamic environment?

Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers’ days with every interaction!

In this role, you’ll focus on supporting both our bloomon and Bloom & Wild brands (London or Amsterdam based), delivering exceptional service that leaves a lasting impression. You will handle requests from Dutch-speaking and English-speaking customers, with flexibility to meet diverse needs. You will be responsible for our Dutch and British customers via email, Whats App and phone. From time to time you may assist with German email queues (you can answer in English or Dutch, we use translation tools).

You will coordinate Dutch deliveries in the Netherlands and liaise with logistics partners to provide up-to-date information. You should think in a solution-oriented way and act independently. Empathy and putting yourself in the customer’s shoes are essential. You will carry out varied work and be given responsibility from the start.

We are a hybrid team working across the UK, Netherlands and Germany, with regular remote and in-person connections.

• Strong verbal communication and writing skills in Dutch (fluent) as well as English, to support customers in both languages
• A background in a customer service-oriented position is a plus
• Comfortable working towards quality and productivity targets
• A solution-oriented and friendly attitude as well as a kind nature
• Proactive and “can do” attitude
• Available part-time or full-time (24 hours +) and for afternoon/evening shifts

• Working hours with shifts between 09:00 and 22:30 Monday–Sunday, may vary to meet business needs, including bank holidays
• We expect at least one evening shift per week and weekend work in a pattern across weekends

We learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.

We do things a little differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement, we’re big on collaboration, empathy, knowledge sharing and growth. Our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly: we ensure thoughtful rationale and swift implementation of ideas

Care wildly: we pour care and creativity into everything we do

Stay open, be curious: we’re open about what we’re doing and why, and welcome challenges

We value face-to-face connections and trust our teams to decide where and how they work. Working patterns are flexible and vary by role, need for collaboration, and personal circumstances.

Work that works for you

• Work Abroad for up to 30 days per year
• Equity options from day 1
• 1…