Customer Service Specialist AI German and English Speaking

Overview

Reedy to join a leading food delivery company’s groundbreaking AI initiative as a German/English Customer Service Specialist? You’ll bridge the gap between AI agents and partners, helping build and document new processes from the ground up. If you’re a problem solver with customer service experience. Then help our client shape the future of AI interaction.

• A monthly salary of 3450€
• Temp. contract,possibility to get a perm contract
• Play a key role in a brand-new AI initiative
• Work in a modern office in the center of Amsterdam
• 40 hours per week, 5 days on-site to start
• Receive travel reimbursement

As an Customer Service Specialist German/English, you ll be bridging the gap between AI and human interaction. We re looking for someone who is:

• Has a few years of customer service experience.
• Is fluent in both English and German, spoken and written.
• Data-savvy with a strong analytical and problem-solving ability.
• Adaptable, eager to learn and likes working in a fast-paced environment.

In this Customer Service Specialist German/English speaking role, you ll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:

• Monitoring inquiries (phone, email, Whats App) and identify areas for AI agent improvement.
• Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent.
• Maintain records in CRM systems for performance tracking and analysis.
• Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
• Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management.

You will be working in a small and new team at a big international food delivery company. Located in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Ready to become a Customer service specialist English and German speaking and help shape the future? Apply now and start your journey!