Customer Support Specialist - Italy

Location: Amsterdam, The Netherlands

Start date: As soon as possible

Klearly is one of the fast-growing fintech companies in the Netherlands. Since its founding, Klearly has raised €20 million, including investments from leading industry players such as Pay Pal Ventures, the former President of Mastercard, the former COO of Adyen, and the former CEO of Mollie, as well as investors including Global Pay Tech Ventures, Antler, and Shapers.

Our mission is to reshape in person (card present) payments. We are focused on building a payment product that merchants love and that SaaS-providers embrace as a key component of their offering. Our initial focus is on the POS/SaaS systems which serve the bars, restaurants, and cafés in Italy.

Klearly is launching Italy with a clear ambition: become a reference in payments for merchants, starting with Horeca.

We strongly believe in the power of collaboration and are looking for an enthusiastic and customer-focused Customer Support Specialist to join our growing support team.

As a Customer Support Specialist, you will be the first point of contact for our customers in Italy. With your excellent command of the Italian language, you will assist Italian customers quickly and kindly with their questions and technical issues. You ensure an optimal customer experience and resolve issues efficiently. Additionally, you will work closely with various teams to solve problems promptly.

You will gather valuable feedback to help improve our products and processes. Your efforts will contribute to the success and growth of Klearly in the Italian market. In doing so, you will help both our customers and the company move forward.

• Be the first point of contact for customers with technical questions or issues.
• Answer customer queries via phone, email and chat.
• Quickly and efficiently diagnosing and resolving technical issues.
• Ability to communicate with customers in Italian (required), both written and spoken.
• Logging, tracking, and documenting support requests in the ticketing system.
• Collaborating with product, development, and sales teams to resolve customer issues.
• Collecting customer feedback and proactively identifying recurring problems to suggest improvements to the product and processes.

• You have experience with or a strong interest in fintech products and can resolve technical issues quickly and effectively.
• You are Customer centric and passionate about helping
• Fluency in Italian and English (additional languages will be considered an asset)
• You explain things clearly and kindly to customers.
• You are patient, thoughtful, and always strive to deliver a positive customer experience.
• You proactively identify recurring issues and use customer feedback to help improve products and processes.
• You’re a true team player who enjoys working closely with other teams to provide the best possible support to our customers.

• A challenging role where you truly make an impact on customer experience and market expansion.
• Being part of a driven operational team within the fintech industry.
• Growth opportunities within a fast-growing startup.
• A hardworking and friendly team, with fun team events and Friday afternoon drinks.
• A welcoming office in Amsterdam and the flexibility to work in a hybrid setup.

Apply now via careers with your CV and cover letter and become part of the next chapter in Klearly’s European expansion!