Customer Support Agent – Dutch & English

Job Specs

Category

Customer Service/Helpdesk

Region

Netherlands:
Amsterdam Area/Remote

Languages

Hiring type

Company hire

Duration

Permanent

ASAP

Job .

26-0172

Gabriela
+31 (0)

Our client is an international HR and employment-services company that helps businesses expand internationally. On behalf of their partner, a European leader in refurbished electronics, they are seeking a Customer Support Agent to join their Amsterdam team remotely. The company delivers innovative buy-back and resale solutions that extend the life of devices, significantly reduce electronic waste, and support a more sustainable future.

Job Profile for Customer Support Agent

Responsibilities will include, but not be limited to:

• Act as the first point of contact for customers via email and phone, ensuring responses align with company commitments for timeliness, relevance, and quality
• Resolve customer issues and handle inquiries with professionalism and empathy
• Oversee the handling of contentious cases, ensuring correct resolution and a focus on customer satisfaction
• Monitor and improve customer communication flows and templates
• Support the Country Manager in creating, monitoring, and managing trade-in bonus campaigns, along with other administrative tasks

Candidate Profile for Customer Support Agent

• Fluent in Dutch and English, both written and spoken. Knowledge of French is a plus
• 3–4 years of relevant professional experience in the same or similar role
• Proficient in Google Workspace (G Suite)
• Experience with Slack and Zendesk is optional but considered a strong asset
• Posess high level of rigour, proactivity, and adaptability
• Demonstrate strong resilience and empathy
• Excellent analytical and synthesis skills

What Our Client Offers

• Join a fast-growing company focused on sustainable technology solutions
• Work in an innovative and international environment
• Contribute to reducing electronic waste and extending product life cycles
• Be part of a quality-driven, modern refurbished electronics sector
• Opportunities for long-term development and career growth

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