Customer Support Coordinator

Overview

The company

Smart Electric Vehicle Charging Solutions. That’s the business we are in!

Green Flux offers a cloud-based charge point management SaaS solution. This software platform connects Charge Point Operators (CPOs) and e-Mobility Service Providers or eMSPs – offering charging services to EV (Electric Vehicle) drivers and enables them to successfully launch their businesses. Green Flux plays a pivotal role in facilitating the uptake of electric mobility and the renewable energy revolution. To keep up with rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.

Green Flux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.

• Deliver first line support to the Green Flux cloud-based platform.
• Conduct actions requested by the customer that the Green Flux Portal doesn’t natively support.
• Respond to customer inquiries, assist in troubleshooting and resolving challenges.
• Diagnose and troubleshoot technical issues raised by the Customer or Green Flux teams.
• Ensure all issues are properly logged, prioritized following internal matrix, and escalations are addressed to the correct group.
• Initiate technical calls to customers to clarify the issue raised if unclear via ticketing system.
• Coordinate the escalation process from communicating to second line team to explain investigations and workaround to the customer.
• Align continuously with Sales and Project Management to keep track of all customer contact moments and follow up where needed.

• Bachelor- or master’s degree;
• Professional fluency in English, Dutch is optional;
• Experience with SQL queries and Kibana is a plus;
• Affinity with the Electric Vehicle or the energy sector;
• A sustainable mindset!

Working at Green Flux means working in a dynamic, innovative, and informal organization, where new ideas and developments move quickly and each day brings new opportunities and challenges. At one of the most inspiring locations in Amsterdam, you’ll have the chance to actively contribute to a sustainable future!

Join our revolution in mobility and energy!