Digital Customer Success Manager

Our mission

We turn data into better healthcare. With our insights, we make healthcare more affordable and better, and we improve the patients’ and clinicians’ experience.

The newly founded Digital CSM team is part of the Customer Success team and focuses heavily on driving adoption and customer satisfaction of the large group of lower revenue LOGEX customers across all our business units & geographical markets. LOGEX is growing, challenging the Customer Success team in optimally supporting a large and growing portfolio of customers. As Digital Customer Success Manager, you’ll contribute to the team's success by creating smart and scalable ways to serve and retain customers.

The Digital CSMs are the point of contact for a large portfolio of customers with the goal to drive adoption and value with LOGEX tools. Digital CSMs have a high level of Customer Focus and a drive for helping many different types of customers find value with their data analytics needs. Getting energy from collaboration is key, as you will work closely with customers and the various LOGEX teams involved in our services to help customers to navigate the (digital) LOGEX customer journey.

The digital CSM is a newly created position at LOGEX, offering you the unique opportunity to shape the role and contribute to building the team and its activities.

• Work regularly with customers to ensure the highest chances for success.
• Understand and drive adoption and usage of our solutions.
• Develop and implement the digital customer success strategy at LOGEX, and continuously enhancing our digital customer success activities in a scalable way.
• Collaborate internally with other teams (Sales, Customer Support, Product and Technology, Services, Marketing) to identify the fastest path for a customer to reach success.
• Understand and report regularly on the comprehensive list of customers and speak to both the success stories as well as the problem areas.
• Using the internal tooling appropriately to guide a customer through their journey toward adoption.
• Understand on a high level what the LOGEX products do and how they can provide value to a customer.
• Provide or schedule activation and/or product training, conduct customer check‑ins, identify opportunities to expand relationships that require an elevated level of influence over the customer lifecycle through and post renewal.

• Applicants for this role need to be passionate about customer interactions and understanding customer needs.
• Action oriented, can‑do attitude. Willing to bring our customers and LOGEX to the next level.
• Strategic mindset:
  Ability to proactively identify risks and opportunities, connect product value to customer business outcomes, and influence decision‑making.
• Background needs to be in customer focused roles, including customer success, account management, customer support, product management sales and marketing.
• 1‑to‑many communications capability:
  Experience with webinars, group onboarding, email sequences, community engagement, and scalable training formats.
• Strong data fluency, high interest in data literacy, data visualization and databases and broad ave a broad technical knowledge and experience.
• Master’s degree in Marketing or a related field.
• Fluency in English and Dutch are must‑haves. Fluency in German is a plus.
• Located in (area of) Amsterdam or Hamburg.

Healthcare today is more customized and effective than ever before. However, these improvements come at a higher cost and complexity. The burden of healthcare spending weighs heavily on the economy, while the large number of options from which doctors and patients can choose creates uncertainty and leads to unacceptable variations in clinical outcomes.

At LOGEX we have one superpower: data analysis. We choose to use this superpower to tackle current problems in healthcare by translating data into better care.

In addition to a job with a clear mission, we offer you:

• An excellent remuneration package (salary, holiday pay, pension, telephone and internet allowance, NS business card).
• 25 days of vacation (on a full‑time basis) to recharge your batteries, with the option to…