Customer Experience Internship

Overview

Convious is the AI-powered platform that eliminates manual work and cuts operational costs for 100+ attractions worldwide, from theme parks and zoos to castles and entertainment venues.

Our all-in-one solution manages dynamic pricing, capacity, and marketing, while giving visitors a seamless experience to buy tickets and add-ons across self-service kiosks, POS, and online. With Convious, venues sell smarter, operate efficiently, and focus on what matters most: making visitors happy.

• Assisting the Support & Customer Experience Team Lead with process improvement projects to prepare for our partners’ high season in Summer 2026.
• Supporting the merging of all knowledge sources into a single, centralised, AI-powered platform.
• Helping align documentation structure, tone of voice, and accessibility across teams.
• Regularly reviewing partner ticket shops to ensure accuracy, conversion optimisation, and strong revenue performance.
• Handling ad-hoc tasks whenever required.

• Have a background in hospitality/ leisure and/or economics/ business administration.
• Nice to have:
  Technical background, IT studies
• Have excellent time management and organisation skills.
• Are fluent in English.
• Nice to have:
  You can speak one additional language (German, Dutch, or French).
• Have a high level of energy with a can-do attitude.
• Are a natural problem solver with attention to detail.
• Available for a minimum period of 5-6 months full-time (no research).
• Are enrolled at a university or Hogeschool for the entire duration of the internship.

Keep in mind:
Your school must be able to provide you with the contract for us to be able to take you in - Please check that it’s the case before applying.

• Be part of a fast-growing SaaS scale-up transforming the leisure industry.
• Work from our canal-side office in Amsterdam.
• A truly international, fun, and driven team.
• Your own Mac Book.
• Daily team lunches.