Customer Success Manager

Mongo

DB and Customer Success

Mongo

DB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, Mongo

DB Atlas, is the only globally distributed, multi‑cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use Mongo

DB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust Mongo

DB to build next‑generation, AI‑powered applications.

Our Customer Success team is the linchpin of the post‑sales customer relationship. By combining deep business and technical savvy, Customer Success keeps Mongo

DB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on Mongo

DB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Amsterdam for our hybrid working model.

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time‑to‑value and guiding customers to achieve their business goals through their Mongo
  
  DB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value‑based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long‑term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI‑driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

• Amplify the voice of the customer within Mongo
  
  DB, leveraging customer insights to inform Mongo
  
  DB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

• Relevant
  
  Experience:
  
  5 to 7+ years in a technical customer‑facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply…