Dutch Customer Expert - Tech and E-Commerce in Greece

Looking for a real adventure to add to your CV? Why not move to Greece and work with a tech giant? We are looking for Dutch-speaking Customer Experts to become the face and voice of a legendary global brand famous for its laptops, smartwatches, and premium accessories. If you love helping people, adore smart technology, and want to live in one of Europe’s most exciting, sun-drenched capital cities, this is your sign to apply.

Working in a vibrant, positive-language environment, you will handle inbound inquiries, emails, and live chats from Dutch-speaking consumers.

• The Inbound
  
  Experience:
  
  Guide users through the digital storefront when they state, "I can't find the article I am looking for" or need help deciding which luxury hardware configuration to buy.
• The Service Solution: Efficiently manage customer complaints, shipping delays, order cancellations, and product return requests.
• Skill Expansion: After 30 days on the job, you will enter a mandatory cross-skilling phase, blending both your sales and service capabilities to unlock advanced career opportunities within the project.

• The Basics: Native or C1-level Dutch capabilities, alongside a strong B2 command of English.
• Technical
  
  Skills:
  
  Good overall PC proficiency, experience with MS Office, and a typing speed of  e25 wpm with 80% accuracy. A natural familiarity with MacOS and iOS platforms gives you an instant head start.
• Experience: None! This is an entry-level opportunity designed for enthusiastic, tech-friendly individuals looking for an international breakthrough.

You will track and optimize your professional success using three specific key performance indicators, supported by weekly training refreshers:

• TMS (Customer Satisfaction): Keeping customer happiness at an all-time high.
• BCR (Booked Call Rate): Nailing sales targets and conversion processes.
• FCR (First Call Resolution): Providing immediate, accurate solutions.

• Health and Well-being: We care about your peace of mind—enjoy private health insurance from day one, 24/7 access to professional psychological counseling, and fun, regular wellness activities.
• Career Growth: Get up to speed with a comprehensive and fully paid training track, and leverage excellent internal opportunities to advance into Senior Specialist or Management roles.
• Living in Athens: Complete relocation support to Greece. Spend your weekends exploring island getaways and enjoying local Mediterranean culture.
• Nesting Structure: A safe landing with a 1-week nesting track, internal assessment, and an operational workload limited to 50% call handling during your first week on the floor.
• High-Octane Growth: Join a massive international squad that ramps up during summer and autumn for iconic product launches, Back To School campaigns, and Black Friday events.